Returns Policy

You have the right to cancel your order and return the goods for any reason within 14 days of receiving them. To cancel, tell us clearly by email at info@whistleshair.co.uk or by phone on 020 8699 7009, quoting your order reference.

Send the goods back to us within 14 days of telling us you want to cancel, at: Whistles Hair Salon, 25 Brockley Rise, Forest Hill, London SE23 1JG. You are responsible for the cost of returning the goods, so we recommend a tracked service — we can’t be responsible for goods that go missing on their way back to us.

For health and hygiene reasons, we can’t accept the return of sealed products, such as hair care products, once the seal has been broken after delivery.

We’ll refund you within 14 days of receiving the goods back (or of you showing us proof that you’ve sent them, if that’s earlier). We refund the price you paid and the standard delivery charge, to the same payment method you used. We may reduce the refund if the goods have been handled more than was needed to decide whether to keep them.

If something you’ve bought is faulty, damaged or not as described, you have legal rights under the Consumer Rights Act 2015, including the right to reject the goods within 30 days for a full refund. Please contact us as soon as possible with your order reference and, if you can, a photo.